Annual Reports

2008 Annual Report 2008 Annual Report (Printable PDF)
2007 Annual Report 2007 Annual Report (Printable PDF)
2006 Annual Report 2006 Annual Report (Printable PDF)
2005 Annual Report 2005 Annual Report (Printable PDF)
2004 Annual Report 2004 Annual Report (Printable PDF)

2008 Annual Report

Message form the Chair

This past year has been another positive one for DundasCommunity Services. It has been a real pleasure for me to serve as chairman of the board of directors. DCS is extremely fortunate to have a very committed board of directors, a dedicated, hard working, core group of staff members and an amazing 458 volunteers providing over 12,700 hours of service. Individuals as well as our entire community are the beneficiaries of our great team.

As you can see in our financial statement, our programs are increasing as we endeavour to meet the needs of our community. Our Seniors Service and Meals on Wheels Advisory Committees, Multi-Service Team, Information Counsellors, Friendly Visitors, Drivers, Reassurance Callers and Meals on Wheels volunteers are owed a huge ‘Thank-you’ for making this possible.

Without the support of all levels of government, including the Hamilton, Niagara, Haldimand and Brant Local Health Integration Network, the United Way, the Service Clubs, Churches, and those individuals who have helped us through contributions, donations, book purchases, or by attending the Jazz Night and the Theatre night. This financial support is verymuch needed and appreciated.

I want to mention that the 2007 winner of the Joel A.Hartwell Community Services Award presented to aDundas student for contributing to the betterment of our community isHighland student DanielleCrawford and our congratulations go out to her.

To the staff members, to our members of the Board, and to all our incredible volunteers, thank you for all your efforts inmaking this past year a successful one. Because of all of you, I amlooking forward to the next twelve months.

Carl Loewith

Executive Director Remarks

This past year has been an exciting one with new partnerships forged, enhanced evaluation of services, increased numbers of caregiver education programs and the initiation of a new model for volunteer training.

Early in the year the agency relaunched the Dundas Postal Alert Program with support from the Rotary Club of Dundas and sponsored by Canada Post. Letter Carriers keep an eye open for the well being of residents.

The annual Community Food Drive organized by the agency is not unlike amilitary operation. Since its inception, the thirteen drives have all been chaired by Dr. John MacRae, who has provided exemplary leadership. His dedication to voluntary community service has been an inspiration to all.

Caregiver educational seminars have become a priority for the agency. The newly established Senior’s Advisory Committee has been instrumental in identifying the ten topics for seminars designed for last year, two examples are “Coping with Grief and Loss” and “The Difference between Seasonal Flu and a Flu Pandemic”.

Volunteer training has been redesigned and enhanced since the agency now has 175 direct service volunteers. All the information counsellors, friendly visitors and callers, assisted transportation drivers and meals on wheels volunteers are provided with essential information. Last year we covered topics including “What to do in an emergency”; “Sensitivity to the diversity with varied cultures”; and “Tools for serving clients with Alzheimer Disease”.

A logic model of outcome measurements for evaluation purposes was completed for the first full year. New client satisfaction surveys were designed and implemented for legal aid, income tax clinics and the DARTS ticket service. This method of evaluation has improved the agency’s ability to gage our effectiveness and enhances our planning toward meeting clients needs.

The Local Health Integration Network (LHIN) presented an opportunity for new innovative programs for the Provincial Ministry of Health and Long Term Care “Aging at Home” initiative. Dundas Community Services had tested a program in 2002 utilizing clients who were visually impaired to provide friendly calls to isolated seniors. The concept had positive results.

To further develop the original concept of utilizing clientswith disabilities as friendly callers, the agency initiated a collaborative model with Community Living Hamilton. The volunteer friendly callers would be clients of Community Living Hamilton who are intellectually challenged and in receipt of Ontario Disability Support Program (ODSP). We submitted a preproposal to the LHIN along with over 122 other preproposals from organizations in our LHIN. Our program was then chosen for a design submission. In March 2008 Dundas Community Services and Community Living Hamilton “Friendly Calling” proposal was approved by the LHIN Board of Directors.

Judy Mintz

Who did we serve and what did we provide?

The agency carried out its mandate by providing services and/or connecting people with the help they needed from other community resources.

  • 7,765 enquiries to Information Dundas sought information and referral to government, community and social services, recreation programs, businesses, local organizations, youth employment and tourism. Of these requests 4,942 were by phone, 2,175 office visits, 33 e-mails and 615 at community outreach events.
  • 77 seniors received 319 hours of assistance through the Long Term Care intervention and assistance service
  • 1,137 contacts were made by phone and visits to seniors by volunteer friendly visitors
  • 79 individuals received 4,241 meals through the Meals-on-Wheels program
  • 1,869 trips to medical appointments were provided for seniors and persons with disabilities by volunteer drivers
  • 832 individuals participated in community education programs for caregivers of the elderly
  • 84 seniors received security checks through a partnership program with Canada Post
  • 84 individuals were placed in volunteer opportunities and 26 local agencies were assisted
  • 1,060 persons were recognized for volunteer participation with many local organizations
    during National Volunteer Week
  • 190 individuals were assisted through the legal aid clinic
  • 51 individuals were assisted by 254 hours of instrumental counselling
  • 108 persons on limited income had their income tax returns completed by volunteers from Hamilton and District Chartered Accountants Association
  • 232 individuals purchased 781 books of tickets for Disabled and Aged Regional Transit
    System (DARTS)
  • 93 hours of counselling were conducted by the social worker from Catholic Family Services
  • the Multi Service Team, a professional interdisciplinary team consisting of social, health and education organizations, continues to identify community needs and develop strategies to address them
  • 58 teenagers were trained as babysitters in two summer courses
  • 3,746 clients were assisted with food collected by over 200 volunteers as a result of the community food drive
  • 27 young people were placed in summer employment opportunities
  • 46 people attended the social support group Turning Points, for divorced, separated or widowed persons. 51 individuals are registered.

Staff Participation

  • Association of Community Information Centres in Ontario
  • Dundas BIA Beautification committee
  • Inform Hamilton
  • Hamilton Administrators of Volunteers
  • Volunteer Hamilton
  • Volunteer Canada
  • Long Term Care Volunteer Manager’s Network
  • Community Coalition of Health and Support Services
  • Gerontology Network Group
  • Meals on Wheels Dundas, Board of Directors Ontario Community Support Association, District B, Board of Directors Transportation Services and Friendly Visiting/Telephone Reassurance Service Networking Group member
  • Social Planning and Research Council—Hamilton
  • City of Hamilton Seniors’ Carousel Hamilton Municipal Senior Citizen of the Year Award - committee member
  • Local Health Integration Network (LHIN 4)
  • PAVRO—Professional Administrators of Volunteer Resources Ontario: Convention Logistics Committee member for 2007
  • OCSWSSW—Ontario College of Social Workers and Social Service Workers

Board of Directors

Executive:

Carl Loewith - Chair
Phillip Clay - Vice Chair
Donald Donaghey - Past Chair
Elsie M. Picone - Secretary/Treasurer
Michael Vriend - Finance Chair

Members:

Cahterine Berger Russ Powers
Ann Glass Susan Slaats
Lynne Morrow Robert Turner
Alaina Muhlstock Tom Tustian
Audrey Nicol  

Staff

Judy Mintz - Executive Director
Theresa Korber - Finance Manager
Jane Allen - Co-ordinator, Seniors' Services
Lynne Sutton - Co-ordinator, Information Dundas & Volunteer Service, Meals on Wheels
Mairi Hourigan - Co-ordinator, Transportation Services
Nicholas Neale - Youth Employment Counsellor
Nataliya Syrotyvk - Mohawk College, Field Placement

Information Counsellors

Carole Barr Angela Houghton
Jan Bignell Fran Jones
Liz Denesiuk Robin McGinlay
Grace Dumayne Lynne Morrow
Alice Farrenden Terry Pfaff
Charlotte Graham Brenda White
Everard Hambro  

Seniors' Service Volunteers

Linda Abt, Mavis Adams, Fred Adolphe, Elmer Anderson, Peggy Anderson, Esther
Austin, Mary Bannatyne, Ron Bartalos, Diana Beacham, Ed Beard, Jane Beckett,
Dick Beemer, Margaret Blackburn, Dawn Bryden, Bill Buist, Diane Buist, Joyce Butler,
Judy Cameron, Andrina Carlton, Pat Carson, Lenore Castle, Don Chappel, Frances
Checkley, Trudy Collis, Gail Connor, Illah Contelo, Charleen Corsini, Ester Crompton,
David Crossley, Elizabeth Crossley,Mike Diorio, Joan Diorio,Margo Dunlop, Amos Elliot,
Marilyn Elliot, Patti Errygers, Marilyn Finn, Sheila Fletcher, Kathleen Flint, Sandra
Flosman, James Gamble, Loreen Gamble, Hank Gardiner, Brenda Glass, Irene
Gotham, Agatha Grant, Allen Gray, Edna Gray, Kevin Gray, Andy Grum, Barbara Hallam,
Thom Halloran, Evelyn Hambly, Jim Harmer, Burge Harvey, Jean Harvey, June
Heaslip, Ed Heijm, Bob Hendry, Don Herbison, Muriel Herbison, James Hillier, Archie
Howe, Leona Howe, Don Hughes, Betty Hunter, Ingrid Hutt, Ann Jansen, Marion
Johnson, Ria Kaandorp, Carolyn Kelman, Ray Kittredge, Peter Langille, June Lawrence,
Jean Lennie, Winston Lindsay, Marlene Liptrot, Anne MacFarlane, Don MacKinnon,
Joanne Main, Marjorie Marshall, Margaret Marshall, John Mathie, Sylvia Mathie,
John Maxtel, June Maxtel, Kelly McCaughey, Lorraine McFadden, Susan McGinley,
Margie McLeod, Kathleen Miller, Nick Miscione, Barbara Montesanto, Janet Montgomery,
Betty Orr, Anne Orriss, Roger Parliament, Mary Parliament, Gwen Phinney,
Wayne Poole, Mary Lou Potter, Bob Price, Chet Puchalski, Doris Puchalski, Dami
Pushparaja, Marilyn Rawls, Pat Raynsford, Anne Redish, Jennie Rennie, Marcie Rennie,
Shirley Renton, Faye Riddell, Lois Riddell, Keith Rogers, Ann Rogers, Jane Rusk-
Harrington, Dick Ryan, Isobell Ryan, Agnes Samson, Christina Scheben, Bob
Schellenberg, Kurt Schiupper, Evelyn Scobie, Fred Scobie, Audrey Shannon, Dan
Shaw, Gail Sherwood, Susan Slaats, Alice Smart, Carol Steele, Frances Stellar, Ann
Stevenson, Lorraine Stewart, Pauline TenHove, Gudrun Thomas, Ian Thompson,
Averil Thompson, Fran Tierney, Rob Travis, Alida Van Vliet, Rosemary VanHeerden,
Doreen Walker, Cassandra Wallace, Robert Weavers, Barbara Weavers, Erna
Whetham, Liz Whetham, Brenda White, Margaret Wiebe, Cliff Wilson, Diann Wilson,
Dee Wilson, Nelson Wyman

Multi-Service Team

John MacRae - chair

Legal Aid Receptionist

Jane Rusk Harrington

Income Tax Receptionist

Everard Hambro
Gwen Phinney

DUNDAS COMMUNITY SERVICES
Statement of Operating Fund
For the year ended March 31, 2008
REVENUES
2007/08
2006/07
 
Grants
Province of Ontario
    Ministry of Health, Long Term Care
149,700
135,003
    Ministry of Culture
971
971
City of Hamilton
6,4879
63,076
Human Resources Development Canada
3,738
4,237
United Way of Burlington, Hamilton
39,431
35,370
 
Donations
Private donations & activities
11,084
9,973
Churches of Dundas
2,150
2,100
Services Clubs
5,400
2,600
Program/service revenue
33,209
31,155
Miscellaneous
2,768
2,080
 
TOTAL REVENUES
313,330
286,565
 
 
EXPENSES
 
Salaries and benefits
215,285
178,909
Summer Career Placement
3,495
4,202
Telephone
5,934
5,840
Office supplies & expenses
9,246
8,811
Publicity & publications
6,485
12,026
Fundraising Expenses
871
897
Insurance
3,472
3,472
Maintenance
5,519
7,325
Rent & Taxes
17,166
15,525
Professional fees
9,828
12,456
Fees and dues
27,078
27,357
Group work and community education
1,051
708
Local travel
7,239
5,773
Office equipment
905
2,089
 
TOTAL EXPENSES
313,574
285,390
 
INCREASE (DECREASE) IN FUNDS
(244)
1,175
BALANCE OF FUND - beginning of year
19,848
18,673
 
BALANCE OF FUND - end of year
19,604
$19,848
 

Complete Financial Statements, including the notes to the Financial Statements and the Auditor's Report thereon, by Grant Thornton, are available upon written request to Dundas Community Services, 2 King Street West #3A , Dundas , Ontario L9H 6Z1

Printable PDF version

 

2007 Annual Report

Message form the Chair

Once again I had the privilege of serving as the chair of the Board of Dundas Community Services. And what a year it has been. We have had a good time together serving our community. Our board members have been diligent and hard working. Our staff is second to none. Our volunteers are dedicated to the cause of assisting those in need. They help us respond to information inquiries, welcome visitors, drive seniors to their different appointments, help community members obtain the help they need, work at the Food Bank with a smile and a heart for others. We have been blessed.

This year 439 volunteers provided 10,830 hours of service. Some of our volunteers will be recognized for their long service with the Ontario Volunteer Service Award. Information Counsellors Everard Hambro will receive appreciation for 15 years of service, Carole Barr and Alaina Muhlstock will receive 5 year pins. Our sincere thanks go to these dedicated volunteers.

The Joel A. Hartwell Community Services Award is presented each year to a graduating high school student residing in the community or attending a Dundas school. The criteria for the award are the student’s contributions to the betterment of our community. This year the award was presented to Tamara Hoppe of Highland Secondary School. Congratulations, Tamara! Thank you for all that you have done.

Theatre Night and the Secondary Schools’ Jazz Night were fundraising activities this year as well as the ongoing sale of afghans and the book “Our Town”. Thanks to everyone who supported these activities.

A special thank you to my fellow board members, our financial contributors, advisory committees and volunteers. Each of you gives to Dundas Community Services in different ways, yet no way is more important than the other. Without your generosity, D.C.S. would not be able to continue fulfilling its mandate in the community, to provide or facilitate services that enhance the social well being and development of the community.

Rev. Dr. Donald Donaghey

Executive Director Remarks

For 32 years I have been honoured to work with a diverse group of individuals and organizations in this extraordinary community of Dundas that I call the volunteer capital of Canada. Changes have occurred with respect to emerging needs, the way citizens are supported, and how services are organized along with the initiation of new accountability and program outcomes processes.

With the recent establishment of the Local Health Integrated Network (LHIN), Dundas Community Services became part of a provincial service delivery system for Hamilton, Niagara, Haldimand and Brant. These networks are part of the Ministry of Health and Long Term Care transformation agenda that addresses the sustainability of publicly funded health care.

This past year has been one of program growth along with enhanced financial stability for Dundas Community Services. In response to a need in our community the agency embraced the Dundas Meals on Wheels program as an integral part of the services for seniors and persons with disabilities. The Ontario Ministry of Health and Long Term Care lent support
for the meal program and an enhanced transportation program by providing a significant increase to the base operating budget. These adjustments afforded us the opportunity to
restructure the complement of staff positions and we were fortunate to engage Jane Allen as the Senior’s Service Co-ordinator and Mairi Hourigan as Transportation Services Co-ordinator. Also this year, Sunny Francis retired after 10 years of dedicated service as the Senior Services Co-ordinator.

Being part of The United Way of Burlington and Greater Hamilton has given the agency community wide credibility, professional support, as well as opportunities to strengthen our service delivery. This past year Dundas Community Services was presented with the “Agency Campaign of the Year Award” and we were pleased to make a small contribution to a most worthy organization.

Another change for the agency happened when the Ontario Legal Aid Plan reorganized the Hamilton legal clinics and determined that this agency alone would service the west end of the city including McMaster University. The change resulted in a 48 % increase of clients served.

As we move into the future, Dundas Community Services will continue to live its mission “to provide or facilitate services that enhance the social well-being and development of the community”.

Judy Mintz

Who did we serve and what did we provide?

The agency carried out its mandate by providing services and/or connecting people with the help they needed from other community resources.

  • 7575 enquiries to Information Dundas sought information and referral to government, community and social services, recreation programs, businesses, local organizations, youth employment and tourism. Of these requests 4,380 were by phone, 2,359 office visits, 33 e-mails and 803 at community outreach events.
  • 111 seniors received 319 hours of assistance through the Long Term Care intervention and assistance service
  • 780 contacts were made by phone and visits to seniors by volunteer friendly visitors
  • 65 individuals received 4,241 meals through the Meals-on-Wheels program
  • 1,620 trips to medical appointments were provided for seniors and persons with disabilities by volunteer drivers
  • 1,016 individuals participated in community education programs for caregivers of the elderly
  • 331 seniors received security checks through a partnership program with Canada Post
  • 28 seniors received telephone security checks
  • 72 individuals were placed in volunteer opportunities and 26 local agencies were assisted
  • 1,079 persons were recognized for volunteer participation with many local organizations
    during National Volunteer Week
  • 126 individuals were assisted through the legal aid clinic
  • 52 individuals were assisted by 257 hours of instrumental counselling
  • 92 persons on limited income had their income tax returns completed by volunteers from Hamilton and District Chartered Accountants Association
  • 308 individuals purchased 1091 books of tickets for Disabled and Aged Regional Transit
    System (DARTS)
  • 73 hours of counselling were conducted by the social worker from Catholic Family Services
  • the Multi Service Team, a professional interdisciplinary team consisting of social, health and education organizations, continues to identify community needs and develop strategies to address them
  • 53 teenagers were trained as babysitters in two summer courses
  • 3,186 clients were assisted with food collected by over 200 volunteers as a result of the community food drive
  • 44 young people were placed in summer employment opportunities
  • 59 people attended the social support group Turning Points, for divorced, separated or widowed persons. 42 individuals are registered.

Staff Participation

  • Association of Community Information centres in Ontario
  • Dundas BIA Beautification committee
  • Inform Hamilton
  • Hamilton Administrators of Volunteers
  • Volunteer Hamilton, Volunteer Hamilton Committee for National Volunteer Week
  • Volunteer Canada
  • Long Term Care Volunteer manager’s Network
  • Community Coalition of Health and Support Services
  • Gerontology Network Group
  • Meals on Wheels Dundas, Board of Directors
  • Ontario Community Support Association, District B, Board of Directors Transportation Services and Friendly Visiting/Telephone Reassurance Service Networking Group member
  • Social Planning and Research Council—Hamilton
  • City of Hamilton Seniors’ Carousel
  • Hamilton Municipal Senior Citizen of the Year Award—committee member
  • Local Health Integration Networks (LHIN 4)

Board of Directors

Executive:

Donald Donaghay - Chair
Carl Loewith - Vice Chair
Elsie Picone - Secretary/Treasurer
Michael Vriend - Finance Chair

Members:

Cahterine Berger Sharon Pawlik
Philip Clay Russ Powers
Ann Glass Art Samson
Lynne Morrow Susan Slaats
Alaina Muhlstock Tom Tustian
Audrey Nicol  

Staff

Judy Mintz - Executive Director
Theresa Korber - Finance Manager
Sunny Francis - Co-ordinator, Seniors' Services
Jane Allen - Co-ordinator, Seniors' Services
Lynne Sutton - Co-ordinator, Information Dundas & Volunteer Service
Mairi Hourigan - Co-ordinator, Transportation Services
Ashley Hough - Youth Employment Counsellor
Tina Iannace - Mohawk College, Field Placement

Information Counsellors

Carole Barr Angela Houghton
Grace Dumayne Fran Jones
Ligita Evans Robin McGinlay
Alice Farrenden Lynne Morrow
Charlotte Graham Terry Pfaff
Everard Hambro Brenda White

Seniors' Service Volunteers

Fred Adolphe, Elmer Anderson, Peggy Anderson, Esther Austin, Mary Bannatyne, Ron Bartalos, Diana Beacham, Mr. and Mrs. Ed Beard, Jane Beckett, Dick Beemer, Margaret Blackburn, Dawn Bryden, Bill Buist, Joyce Butler, Judy Cameron, Andrina Carlton, Pat Carson, Lenore Castle, Don Chapple, Diann Clews, Gail Connor, Illah Contelo, Charleen Corsini, Ester Crompton, David Crossley, Elizabeth Crossley, Mr. and Mrs. Bill Dallman, Joan Diorio, Mike Diorio, Margo Dunlop, Amos Elliot, Marilyn Elliot, Patti Errygers, Marilyn Finn, Sheila Fletcher, Kathleen Flint, James Gamble, Loreen Gamble, Hank Gardiner, Brenda Glass, Denise Gordon, Irene Gotham, Agatha Grant, Allen Gray, Edna Gray, Kevin Gray, Mr. and Mrs. Andy Grum, Barbara Hallam, Tom Halloran, Evelyn Hambly, Jim Harmer, Burge Harvey, Jean Harvey, June Heaslip, Bob Hendry, Don Herbison, Muriel Herbison, Jean Hibbard, James Hillier, Archie Howe, Leona Howe, Don Hughes, Betty Hunter, Marlene Jaggard, Ann Jansen, Casey Johnson, Marion Johnson, Mary Johnson, Ria Kaandorp, Carolyn Kelman, Ray Kittredge, Dorothy Laird, Peter Langille, June Lawrence, Oressa Legere, Carol Leggate, Jean Lennie, Winston Lindsay, Marlene Liptrot, Anne MacFarlane, Margie MacLeod, Joanne Main, W. Main, Margaret Marshall, Marjorie Marshall, Robert Marshall, John Mathie, Sylvia Mathie, John Maxtel, June Maxtel, Kelly McCaughy, Lorraine McFadden, Kathleen Miller, Barb Montesanto, Janet Montgomery, Betty Orr, Anne Orriss, Mary Parliament, Roger Parliament, Dennis Payne, Loise Payne, Wayne Poole, Mary Lou Potter, Bob Price, Chet Puchalski, Doris Puchalski, Marilyn Rawls, Pat Raynsford, Anne Redish, Shirley Renton, Faye Riddell, Lois Riddell, Ann Rogers, Keith Rogers, Dick Ryan, Isobell Ryan, Agnes Samson, Christina Scheben, Bob Schellenberg, Kurt Schiupper, Evelyn Scobie, Fred Scobie, Audrey Shannon, Dan Shaw, Denise Skinner, Susan Slaats, Carol Steele, Frances Stellar, Ann Stevenson, Lorraine Stewart, Pauline Ten Hove, Gudrun Thomas, Audrey Thompson, Avril Thompson, Ian Thompson, Fran Tierney, Rob Travis, Mr. and Mrs. Jack VanderSchenk, Rosemary Van- Heerden, Alida Van Vliet, Doreen Walker, Barbara Weavers, Robert Weavers, Erna Whetham, Liz Whetham, Marg Weibe, Cliff Wilson, Diann Wilson

Multi-Service Team

John MacRae - chair

Legal Aid Receptionist

Jane Rusk Harrington

Income Tax Receptionist

Gwen Phinney
Everard Hambro

DUNDAS COMMUNITY SERVICES
Statement of Operating Fund
For the year ended March 31, 2007
REVENUES
2006/07
2005/06
 
Grants
Province of Ontario
    Ministry of Health, Long Term Care
135,003
85,812
    Ministry of Culture
971
971
City of Hamilton
63,076
61,865
Human Resources Development Canada
4,237
3,547
United Way of Burlington, Hamilton
35,370
31,340
 
Donations
Private donations & activities
9,973
12,694
Churches of Dundas
2,100
2,200
Services Clubs
2,600
3,750
Program/service revenue
31,155
7,884
Miscellaneous
2,080
1,339
 
TOTAL REVENUES
286,565
211,402
 
 
EXPENSES
 
Salaries and benefits
178,909
153,813
Summer Career Placement
4,202
4,008
Telephone
5,840
5,431
Office supplies & expenses
8,811
7,050
Publicity & publications
12,026
965
Fundraising Expenses
897
511
Insurance
3,472
3,900
Maintenance
7,325
4,805
Rent & Taxes
15,525
14,781
Fees and dues
12,456
3,349
Group work
27,357
505
Local travel
5,773
6,467
Office equipment
2,089
230
 
TOTAL EXPENSES
285,390
209,511
 
INCREASE (DECREASE) IN FUNDS
1,175
1,891
BALANCE OF FUND - beginning of year
18,673
16,782
 
BALANCE OF FUND - end of year
$19,848
$18,673
 
 

Complete Financial Statements, including the notes to the Financial Statements and the Auditor's Report thereon, by Grant Thornton, are available upon written request to Dundas Community Services, 2 King Street West #3A , Dundas , Ontario L9H 6Z1

Printable PDF version

 

2006 Annual Report

Message from the Chair

I count it a privilege to have had the opportunity this past year to chair the Board of Dundas Community Services. The members of the board are faithful, knowledgeable and caring of our community. The members of our staff help us to identify and respond to the needs of men, women and young people in Dundas and the surrounding area. Our volunteers are second to none. They respond to information inquiries, welcome visitors, drive seniors to their different appointments, help community members obtain the help they need, work at the Food Bank with a smile and a heart for others. We are blessed.

This year 368 volunteers provided 7,997 hours of service. Some of our volunteers will be recognized for their long service with the Ontario Volunteer Service Award. Information Counsellors Charlotte Graham will receive appreciation for 20 years of service, Fran Jones will receive a 10-year pin and seniors’ service volunteers Edna Gray and Allen Gray along with board members Sharon Pawlik and myself will receive 5-year pins. Our sincere thanks go to these dedicated volunteers.

The Joel A. Hartwell Community Service Award is presented to a graduating high school student residing in the community or attending a Dundas school. The criteria for the award are the student’s contributions to the betterment of the community. Congratulations to Amy deNobriga, this year’s recipient.

Theatre Night and the Secondary Schools’ Jazz Night were fundraising activities this year as well as the ongoing sale of afghans and the book “Our Town”. Thanks to everyone who supported these activities.

A special thank you to my fellow board members, our financial contributors, advisory committee and volunteers. Each of you gives to Dundas Community Services in different ways, yet no way is more important than the other. Without your generosity, D.C.S. would not be able to continue fulfilling its mandate in the community, to provide or facilitate services that enhance the social well being and development of the community.

Rev. Dr. Donald Donaghey

Who did we serve and what did we provide?

The agency carried out its mandate by providing services and/or connecting people with the help they needed from other community resources.

  • 7,471 enquiries to Information Dundas sought information and referral to government, community and social services, recreation programs, businesses, local organizations, youth employment and tourism. Of these requests 3,889 were by phone, 2,297 office visits, 43 e-mails and 1,242 at community outreach events
  • 274 seniors received 147 hours of assistance through the Long Term Care intervention & assistance service
  • 824 contacts were made by phone and visits to seniors by volunteer friendly visitors
  • 1,486 trips to medical appointments were provided for seniors and persons with disabilities by volunteer drivers
  • 986 individuals participated in community education programs for caregivers of the elderly
  • 331 seniors received security checks through a partnership program with Canada Post
  • 29 seniors received telephone security checks
  • 79 individuals were placed in volunteer opportunities and 26 local agencies were assisted
  • 1,415 persons were recognized for volunteer participation with many local organizations during National Volunteer Week
  • 85 individuals were assisted through the legal aid clinic
  • 54 individuals were assisted by 257 hours of instrumental counselling
  • 89 persons on limited income had their income tax returns completed by volunteers from the Hamilton and District Chartered Accountants Association
  • 264 individuals purchased 1,002 books of tickets for Disabled and Aged Regional Transit System (DARTS)
  • 28 hours of counselling were conducted by the social worker from Catholic Family Services
  • The Multi-Service Team, a professional interdisciplinary team consisting of social, health and education organizations, continues to identify community needs and develop strategies to address them
  • 59 teenagers were trained as babysitters in two summer courses
  • 3,882 clients were assisted with food collected by over 200 volunteers as a result of the community food drive
  • 34 young people were placed in summer employment opportunities
  • 36 people attended the social support group Turning Points, for divorced, separated or widowed persons. 42 individuals are registered.
  • 13 people attended the Single Parents Support Group

Staff Participation

  • Association of Community Information Centres in Ontario
  • Dundas BIA Beautification committee
  • Inform Hamilton
  • Hamilton Administrators of Volunteers
  • Volunteer Hamilton
  • Volunteer Hamilton Committee for National Volunteer Week
  • Volunteer Canada
  • Southern Ontario Tourism Organization
  • Long Term Care Volunteer Manager's Network
  • Community Coalition of Health and Support Services
  • Hamilton Day Services and Transportation committee
  • Gerontology Network Group
  • Meals on Wheels Dundas, Board of Directors
  • Ontario Community Support Association,
    District B – Board of Directors
    Transportation Services & Friendly Visiting/Telephone Reassurance Service Networking Group member
  • Social Planning & Research Council - Hamilton
  • City of Hamilton Seniors’ Carousel
  • Hamilton Municipal Senior Citizen of the Year Award - committee member
  • Local Health Integration Networks (LHIN 4)

Board of Directors

Executive:

Donald Donaghay - Chair
Carl Loewith - Vice Chair
Elsie Picone - Secretary/Treasurer
Michael Vriend - Finance Chair

Members:

Philip Clay Audrey Nicol
Ann Glass Sharon Pawlik
Darlene Mills Art Samson
Lynne Morrow Tom Tustian
Alaina Muhlstock  

Staff

Judy Mintz - Executive Director
Theresa Korber - Executive Assistant
Sunny Francis - Co-ordinator, Seniors' Service
Lynne Sutton - Co-ordinator, Information Dundas & Volunteer Service
Carley Collett - Youth Employment Counsellor
Sueann Versprey - Mohawk College, Field Placement

Information Counsellors

Carole Barr Everard Hambro
Grace Dumayne Fran Jones
Ligita Evans Robin McGinlay
Alice Farrenden Lynne Morrow
Charlotte Graham Terry Pfaff

Seniors' Service Volunteers

Dick Beemer Mary Johnson
Don Chapple Linda Kelly
Dianne Clews Dorothy Laird
Tom Drynan Bill Lawson
Alice Ferrenden Carol Leggate
Sheila Fletcher Lorraine McFadden
Allen Gray Barbara Montesanto
Edna Gray Jake Morash
Thom Halloran Ronni Reid
Joanne Harrison Christine Scheben
Bob Hendry Denise Skinner
Betty Hunter Pauline Ten Hove
Marlene Jaggard Gudrun Thomas
Casey Johnson Audrey Thompson
Marion Johnson Bob Weavers
   
   
   
   

Multi-Service Team

John MacRae - chair

Legal Aid Receptionist

Jane Rusk Harrington

Income Tax Receptionist

Gwen Phinney
Everard Hambro

*resigned during the year

DUNDAS COMMUNITY SERVICES
Statement of Operating Fund
For the year ended March 31, 2006

 

REVENUES
2005/06
2004/05
 
Grants
Province of Ontario
    Ministry of Health, Long Term Care
85,812
93,578
    Ministry of Culture
971
971
City of Hamilton
61,865
61,318
Human Resources Development Canada
3547
3,504
United Way of Burlington, Hamilton
31,340
31,091
 
Donations
Private donations & activities
12,694
15,427
Churches of Dundas
2,200
1,675
Services Clubs
3,750
3,850
Program/service revenue
7,884
7,236
Contracted Services
--
500
Miscellaneous
1,339
2,395
 
TOTAL REVENUES
211,402
221,545
 
 
EXPENSES
 
Salaries and benefits
153,813
162,257
Summer Career Placement
4,008
3,874
Telephone
5,431
5,448
Office supplies & expenses
7,050
7,332
Publicity & publications
965
4,675
Fundraising Expenses
511
815
Insurance
3,900
2,331
Maintenance
4,805
7,772
Rent & Taxes
14,781
14,756
Fees and dues
3,349
3,235
Group work
505
495
Local travel
6,467
5,685
Office equipment
230
253
 
TOTAL EXPENSES
209,511
221,175
 
INCREASE (DECREASE) IN FUNDS
1,891
370
BALANCE OF FUND - beginning of year
16,782
16,412
 
BALANCE OF FUND - end of year
$18,673
$16,782
 

Complete Financial Statements, including the notes to the Financial Statements and the Auditor's Report thereon, by Grant Thornton, are available upon written request to Dundas Community Services, 2 King Street West #3A , Dundas , Ontario L9H 6Z1

Printable PDF version

2005 Annual Report

Message from the Chair

This has been another successful year for Dundas Community Services.

The staff and volunteers continue responding to the needs of the community providing a "human touch" in this automated world. Whether responding to the increasing number of information inquiries, driving seniors to appointments, visiting with or making a telephone contact to someone in need, working at the food drive, our volunteers give their best to enhance the social well-being of our community.

This year 317 volunteers provided 8,738 hours of service. Some of our volunteers will be recognized for their long service with the Ontario Volunteer Service Award. Information Counsellor Grace Dumayne will receive appreciation for 30 years of service, Alice Farrenden, Terry Pfaff, Gwen Phinney along with seniors’ service volunteers Lorraine McFadden and Pauline TenHove will receive 5-year pins. Our sincere thanks go to these dedicated volunteers.

It was encouraging to read in a recent Hamilton District Health Council report that D.C.S. was noted as one of only three multi service agencies described as having "a reasonably comprehensive basket of services".

The Joel A. Hartwell Community Service Award is presented to a graduating high school student residing in the community or attending a Dundas school. The criteria for the award are the student’s contributions to the betterment of the community. Congratulations to Emerald Austerberry, this year’s recipient.

I cannot say enough about the great job our staff does on a day-to-day basis. Their dedication and commitment is the key to the continued growth and success of Dundas Community Services.

Theatre Night and the Secondary Schools’ Jazz Night were fundraising activities this year as well as the ongoing sale of afghans and the book "Our Town". Thanks to everyone who supported these activities.

A special thank you to my fellow board members, our financial contributors, advisory committee and volunteers. Each of you gives to Dundas Community Services in different ways, yet no way is more important than the other. Without your generosity, D.C.S. would not be able to continue fulfilling its mandate in the community, to provide or facilitate services that enhance the social well being and development of the community.

Lynne Morrow

Who did we serve and what did we provide?

The agency carried out its mandate by providing services and/or connecting people with the help they needed from other community resources.

  • 7,434 enquiries to Information Dundas sought information and referral to government, community and social services, recreation programs, businesses, local organizations, youth employment and tourism. Of these requests 3,855 were by phone, 2,098 office visits, 43 e-mails and 1,438 at community outreach events
  • 378 seniors received 355 hours of assistance through the Long Term Care intervention & assistance service
  • 997 contacts were made by phone and visits to seniors by volunteer friendly visitors
  • 1,657 trips to medical appointments were provided for seniors and persons with disabilities by volunteer drivers
  • 1,111 individuals participated in community education programs for caregivers of the elderly
  • 426 seniors received security checks through a partnership program with Canada Post
  • 10 seniors received telephone security checks
  • 95 individuals were placed in volunteer opportunities and 26 local agencies were assisted
  • 825 persons were recognized for volunteer participation with many local organizations during National Volunteer Week
  • 86 individuals were assisted through the legal aid clinic
  • 52 individuals were assisted by 256 hours of instrumental counselling
  • 85 persons on limited income had their income tax returns completed by volunteers from the Hamilton and District Chartered Accountants Association
  • 299 individuals purchased 1,037 books of tickets for Disabled and Aged Regional Transit System (DARTS)
  • The Multi-Service Team, a professional interdisciplinary team consisting of social, health and education organizations, continues to identify community needs and develop strategies to address them
  • 19 hours of counselling were conducted by the social worker from Family Services of Hamilton Wentworth
  • 60 teenagers were trained as babysitters in two summer courses
  • 3,635 clients were assisted with food collected by over 200 volunteers as a result of the community food drive
  • 54 young people were placed in summer employment opportunities
  • 21 people attended the social support group Turning Points, for divorced, separated or widowed persons
  • 16 people attended the initiation of the Single Parents Support Group

Staff Participation

  • Association of Community Information Centres in Ontario
  • Dundas BIA Beautification committee
  • Inform Hamilton
  • Hamilton Administrators of Volunteers
  • Volunteerism in Mental Health Network
  • Volunteer Hamilton
  • Volunteer Canada
  • Southern Ontario Tourism Organization
  • Community Coalition of Health and Support Services
  • Hamilton Day Services and Transportation committee
  • Gerontology Network Group
  • Meals on Wheels Dundas, Board of Directors
  • Ontario Community Support Association,
    District B – Board of Directors
    Transportation Services & Friendly Visiting/Telephone Reassurance Service Networking Group member
  • Social Planning & Research Council - Hamilton

Board of Directors

Executive:

Lynne Morrow - Chair
Donald Donaghay - Vice Chair
Elsie Picone - Secretary/Treasurer
Michael Vriend - Finance Chair

Members:

Philip Clay Audrey Nicol
Bob James Sharon Pawlik
Carl Loewith *Russ Powers
Valerie Klassen Art Samson
Darlene Mills Tom Tustian
Alaina Muhlstock  

Staff

Judy Mintz - Executive Director
Theresa Korber - Executive Assistant
Sunny Francis - Co-ordinator, Seniors' Service
Lynne Sutton - Co-ordinator, Information Dundas & Volunteer Service
Michael Leanage - Youth Employment Counsellor

Information Counsellors

Carole Barr Everard Hambro
Grace Dumayne Fran Jones
Ligita Evans Robin McGinlay
Alice Farrenden Norma Pettit
Charlotte Graham Terry Pfaff

Seniors' Service Volunteers

Diana Beacham Carol Leggate
Dick Beemer Jamie MacNeil
Don Chapple Lorraine McFadden
Dianne Clews Betty Mielko
Sondra Crawshaw Barbara Montesanto
Tom Drynan Jake Morash
Alice Ferrenden Norma Pettit
Sheila Fletcher Ronni Reid
Sonya Fox Joyce Saint
Allen Gray Christine Scheben
Edna Gray Barb Shibish
Thom Halloran Pauline Ten Hove
Jean Harrison Audrey Thompson
Joanne Harrison Emily Uhrig
Marlene Jaggard Bob Weavers
Mary Johnson Anne Zimmerman
Betty Hunter  
Dorothy Laird  
Bill Lawson  

Legal Aid Receptionist

Kristen Lonz
Patrick Lonz

Income Tax Receptionist

Gwen Phinney
Everard Hambro

*resigned during the year

DUNDAS COMMUNITY SERVICES
Statement of Operating Fund
For the year ended March 31, 2005

 

REVENUES
2004/05
2003/04
 
Grants
Province of Ontario
    Ministry of Health, Long Term Care
93,578
78,081
    Ministry of Culture
971
971
City of Hamilton
61,318
61,318
Human Resources Development Canada
3,504
5,754
United Way of Burlington, Hamilton
31,091
27,702
 
Donations
Private donations & activities
15,427
11,381
Churches of Dundas
1,675
1,825
Services Clubs
3,850
3,700
Program/service revenue
7,236
6,289
Miscellaneous
2,395
1,615
 
TOTAL REVENUES
221,545
198,636
 
 
EXPENSES
 
Salaries and benefits
162,257
146,659
Summer Career Placement
3,874
6,379
Telephone
5,448
5,449
Office supplies & expenses
7,332
6,389
Publicity & publications
4,675
865
Maintenance
7,772
7,358
Rent & Taxes
14,756
15,822
Fees and dues
3,235
1,500
Group work
495
488
Local travel
5,685
5,131
Office equipment
253
517
 
TOTAL EXPENSES
221,175
198,903
 
INCREASE (DECREASE) IN FUNDS
370
(267)
BALANCE OF FUND - beginning of year
16,412
16,680
 
BALANCE OF FUND - end of year
$16,782
$16,413
 

Complete Financial Statements, including the notes to the Financial Statements and the Auditor's Report thereon, by Grant Thornton, are available upon written request to Dundas Community Services, 2 King Street West #3A , Dundas , Ontario L9H 6Z1

Printable PDF version

2004 Annual Report

Message from the Chair

Dundas Community Services continues to respond to the complex needs of the community.

Judy Mintz, our Executive Director, celebrates 30 years of service to D.C.S. in 2004. Congratulations Judy, and thank you for your contribution to the Dundas community.

Our excellent staff uses available resources to provide leadership to our volunteers. The agency facilitates Turning Points, a program for single again adults, and a new support program for single parents, which was initiated in response to an identified need. Using a database developed through a partnership between four information centres, information volunteers respond to enquiries. Volunteers assist clients with transportation to appointments, telephoning and visiting those in need, Legal Aid and at Income Tax Clinics. Volunteers drove and collected items in support of the Food Bank.

This year 321 volunteers provided 9,207 hours of service. Some of our volunteers will be recognized for their long service with the Ontario Volunteer Service Award. Information Counsellor Ligita Evans will receive appreciation for 20 years of service. Board members Michael Vriend and myself along with seniors’ service volunteers Ruth Chadwick, Lloyd Christmas, and Bob Weavers will receive 5-year pins. Our sincere thanks go to these dedicated volunteers.

The Joel A. Hartwell Community Service Award is presented to a graduating high school student residing in the community or attending a Dundas school. The fundamental criteria for the award are the student’s contribution to the betterment of the community. Congratulations to Meryl Katherine Levy, this year’s recipient.

Fundraising events this year included a wonderful evening with the Jazz bands from both high schools providing music for the enjoyment of people of all ages. We are fortunate to have so many talented young people.

Thanks also to all the Board members, our advisory committee, direct service volunteers and financial contributors who support the work of D.C.S. Together, we will continue to fulfill our mandate, “to provide or facilitate services that enhance the social well being and development of the community”.

Lynne Morrow

Who did we serve and what did we provide?

The agency carried out its mandate by providing services and/or connecting people with the help they needed from other community resources.

  • 6,402 enquiries to Information Dundas sought information and referral to government, community and social services, recreation programs, businesses, local organizations, youth employment and tourism. Of these requests 2,791 were by phone, 2,282 office visits, 29 e-mails and 1,300 at community outreach events
  • 452 seniors received 640 hours of assistance through the Long Term Care intervention & assistance service
  • 1,151 contacts were made by phone and visits to seniors by volunteer friendly visitors
  • 1,415 trips to medical appointments were provided for seniors and persons with disabilities by volunteer drivers
  • 1,137 individuals participated in community education programs for caregivers of the elderly
  • 369 seniors received security checks through a partnership program with Canada Post
  • 8 seniors received telephone security checks
  • 65 individuals were placed in volunteer opportunities and 26 local agencies were assisted
  • 1,876 persons were recognized for volunteer participation with many local organizations during National Volunteer Week
  • 85 individuals were assisted through the legal aid clinic
  • 53 individuals were assisted by 256 hours of instrumental counselling
  • 122 persons on limited income had their income tax returns completed by volunteers from the Hamilton and District Chartered Accountants Association
  • 259 individuals purchased 1,068 books of tickets for Disabled and Aged Regional Transit System (DARTS)
  • The Multi-Service Team, a professional interdisciplinary team consisting of social, health and education organizations, continues to identify community needs and develop strategies to address them
  • 20 hours of counselling were conducted by the social worker from Family Services of Hamilton Wentworth
  • 38 teenagers were trained as babysitters in two summer courses
  • 2,385 clients were assisted with food collected by over 200 volunteers as a result of the community food drive
  • 67 young people were placed in summer employment opportunities
  • 65 people attended the social support group Turning Points, for divorced, separated or widowed persons
  • 11 people attended the initiation of the Single Parents Support Group

Staff Participation

  • Association of Community Information Centres in Ontario
  • BIA Beautification committee
  • Inform Hamilton - Database Merge Group
  • Hamilton Administrators of Volunteers
  • Volunteerism in Mental Health Network
  • Community Coalition of Health and Support Services
  • Hamilton Day Services and Transportation committee
  • Hamilton Food Access Group
  • Meals on Wheels Dundas , Board of Directors
  • Ontario Community Support Association, District B – Board of Directors Transportation Services & Friendly Visiting/Telephone Reassurance Service Networking Group member

Board of Directors

Executive:

Lynne Morrow - Chair
*Linda Young - Vice Chair
Elsie Picone - Secretary/Treasurer
Michael Vriend - Finance Chair

Members:

Philip Clay Alaina Muhlstock
Don Donaghey Audrey Nicol
Bob James Sharon Pawlik
Valerie Klassen Russ Powers
Carl Loewith Tom Tustian

Staff

Judy Mintz - Executive Director
Theresa Korber - Executive Assistant
Sunny Francis - Co-ordinator, Seniors' Service
Lynne Sutton - Co-ordinator, Information Dundas & Volunteer Service
Miriam Bergart - Youth Employment Counsellor
Isaac van Nie - Seniors' Service Assistant

Information Counsellors

Carole Barr Everard Hambro
Luciana Coakley Fran Jones
Claudia Ceppi Robin McGinlay
Grace Dumayne Norma Pettit
Ligita Evans Terry Pfaff
Alice Farrenden Sandra Thomaidis
Charlotte Graham Ella Warden

Seniors' Service Volunteers

Carole Barr Carol Leggate
Diana Beacham Jamie MacNeil
Gloria Castelli Lorraine McFadden
Ruth Chadwick Betty Mielko
Don Chapple Mitch Miller
Lloyd Christmas Jake Morash
Alice Ferrenden Norma Pettit
Sheila Fletcher Ronni Reid
Sonya Fox Joyce Saint
Allen Gray Mary Schmidt
Edna Gray Barb Shibish
Betty Hunter Pauline Ten Hove
Arlene Jolly Audrey Thompson
Don Judges Emily Uhrig
Dorothy Laird Bob Weavers
Bill Lawson Anne Zimmerman

Legal Aid Receptionist

Andy Jackman

Income Tax Receptionist

Gwen Phinney

*resigned during the year

DUNDAS COMMUNITY SERVICES
Statement of Operating Fund
For the year ended March 31, 2004

 

REVENUES
2003/04
2002/03
 
Grants
Province of Ontario
    Ministry of Health, Long Term Care
78,081
83,424
    Ministry of Culture
971
971
City of Hamilton
61,318
61,318
Human Resources Development Canada
5,754
6,001
United Way of Burlington, Hamilton
27,702
33,332
Ontario Lottery Corporation
--
3,090
Donations
Private donations & activities
11,381
8,970
Churches of Dundas
1,825
1,600
Services Clubs
3,700
3,825
Program/service revenue
6,289
8,331
Miscellaneous
1,615
3,216
 
TOTAL REVENUES
198,636
214,078
 
 
EXPENSES
 
Salaries and benefits
146,659
150,802
Summer Career Placement
6,379
6,734
Telephone
5,449
8,192
Office supplies & expenses
6,389
6,530
Publicity & publications
865
5,612
Maintenance
7,358
7,269
Rent & Taxes
15,822
16,255
Fees and dues
1,500
1,400
Group work
488
494
Local travel
5,131
6,706
Office equipment
517
1,979
 
TOTAL EXPENSES
198,903
214,716
 
INCREASE IN FUNDS
(267)
(638)
BALANCE OF FUND - beginning of year
16,680
17,318
 
BALANCE OF FUND - end of year
$16,413
$16,680
 
REPRESENTED BY
Cash
3,704
8,525
Accounts Receivable
15,409
15,373
Accrued Liabilities
(1,500)
(6,018)
Deferred Revenue
(1,200)
(1,200)
 
 
$16,413
$16,680

Complete Financial Statements, including the notes to the Financial Statements and the Auditor's Report thereon, by Grant Thornton, are available upon written request to Dundas Community Services, 2 King Street West #3A , Dundas , Ontario L9H 6Z1

Printable PDF version